Terms and Conditions

Safe with Speedy Unlocks

TERMS OF SERVICE —-

OVERVIEW

This website is operated by Speedy Unlocks. Throughout the site, the terms “we”, “us” and “our” refer to Speedy Unlocks. Speedy Unlocks offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SPECIAL TERMS, CONDITIONS, REFUNDS AND WARRANTIES.

1. Due to the nature of IMEI unlocking, Speedy Unlocks does not permit the cancellation of an unlock after sale. Nearly all of our unlock codes are automatically processed with our suppliers.
Speedy Unlocks cannot refund a customer if they want to cancel their order after buying. A customer changing their mind or going elsewhere for an unlock is also not covered by our money back guarantee.

The unlock with us will come back as completed and we will have provided what was paid for. Ordering the same unlock with multiple sites will not allow any of those sites including ours to know who actually completed the unlock. Please refrain to only using one service.

Included in this is order delays. If an order is delayed for any reason a customer will not receive a refund if they want to cancel. Once an Unlock has started processing we cannot stop it. It will either come back unlocked or fail with reasons why.

Unlock delays can happen for many different reasons. Such as the network/carriers servers being busy at the time of sale. All unlocks have a time frame given for that unlock type. As all unlocks are different times can vary wildly.

We give customers a time frame that is based on the average estimated time for that unlock. All times given are only estimates and delays can and do happen.

If a customer cannot wait a day or more for their unlock to be completed then it is advised that they do not buy a phone unlock from Speedy Unlocks or elsewhere. Delays happen whether Speedy Unlocks would like them to.

2. If by chance you believe you received the wrong unlock code, then we allow up to 7 days to get in contact with us to rectify it. Speedy Unlocks reserves the right to help or not help a customer after this time frame.

We advise customers to get in contact with us first before taking any further action. Usually an incorrect code can be a customer not following the instructions properly. Contact us here at admin@speedyunlocks.com

3. If a customer receives an unlock code or unlock activation email and your unlock does not work or you are unable to put the code into the device because you have a device that is reported stolen, lost, subject to an insurance claim, icloud locked, password / passcode locked, PUK code issue, blocked, barred or in anyway broken or defective, you will not qualify for any refund or money back guarantee. It is the customers responsibility to make sure a network / carrier unlock is appropriate in these instances.

4. In the instance of false or incorrect information causing an unlock to not work, then customers will not qualify for a refund.
False or incorrect information includes a devices IMEI, country, network/carrier, manufacturer and device model.

5. With regards to the customer purchasing the wrong unlock and needing a more expensive unlock. If an unlock has been bought with false or incorrect information as listed above, a customer will not qualify for future money off or a refund/s. Speedy Unlocks reserves the right to or not to refund customers in this instance.

All unlocks are different in how they work and as such the cost is different. Not all unlocks are equal. For this reason we cannot exchange one unlock for another.

An example of this would be an Apple unlock for AT&T in the USA may be around $30 for a clean and out of contract device.

If we find the device is still in contract/ unpaid bills or both, the customer will need a more expensive premium unlock that may be around $100 or more.

It is the customers responsibility to give us the correct information and select the correct unlock. We cannot not be held liable for mistakes a customer has made, or if they have provided misleading information about their device.

Cases like this do not qualify for any refund or money back guarantee. If a customer is unsure about the information they are giving us about their device, then please email us. We will perform a free check for a customer. We will assume responsibility for the information we provide to a customer about their device. This free check only applies to new customers. Not customers who have already purchased an unlock from us.

6. Some Samsung and other devices released after 2015, locked to MetroPCS often use a Device Unlock App. This means that a customers device may not ask for an unlock code. The IMEI given will still generate a code but the device will not be able to use it.

It is the customers responsibility to check whether their device asks for a code or whether it uses this app before purchase. We cannot know beforehand if a device has this app installed without asking a customer before they buy.

Customers can still unlock a device that is locked by the Device Unlock App. This usually involves software. We do not provide this service. We only sell unlock codes, and we do not provide software or any technical support of any kind.

Devices that do not ask for an unlock code do not qualify for our money back guarantee. If we provide a code for a device that does not need a code this too will not qualify. We will not be held liable or responsible in these cases.

We also state these cases are excluded from the guarantee before the customer purchases so there is no confusion.

7. If a customer is unable to use a provided unlock code and wants to claim a refund. We will need to ask the customer for more details, because in most instances this can fixed. We will ask for more information by email, as this is the best and easiest way for us to keep track of correspondence. We may ask customers a simple question or ask questions in a list. This helps us to better understand the issue and to troubleshoot issues.

If we are unable to solve an issue then a customer qualifies for our Money Back Guarantee. But we will require video evidence that a provided code did not work. We need this video proof to protect us from customers claiming a code has not worked when it actually has. This is a protection mechanism for Speedy Unlocks.

If a customer can prove to us without a reasonable doubt that a code has not functioned as intended then that customer qualifies for our Money Back Guarantee. Every unlock costs Speedy Unlocks time and money to process and as such we cannot afford to take a customers word. We need actual proof and video proof is the easiest way to do this. Speedy Unlocks will issue a refund if video proof has been submitted.

All video proof must be compliant with these rules:

For any phone (excluding iPhones)

Display the devices IMEI clearly. Wait 5-10 seconds for us to be able to read the IMEI on screen. To find a devices IMEI type *#06#.
If present on the device, show the carrier logo. This is the network the device is currently locked to.
With the same device, insert a different or new SIM card. This SIM card must be a SIM from a different carrier than the one the device is locked to.
Wait 5-10 seconds again for us to see and read the message displayed. This must be clear and unobstructed in the video.
Enter the code provided by the network server. Do this slowly so we can follow and make sure the code being entered is the same as the one provided. This must be clear and unobstructed in the video.
If an error message appears, wait 5-10 seconds so we can see and read this message. This must be clear and unobstructed in the video.
The video must be clear and unobstructed of objects or images that might make viewing the process difficult. To be properly reviewed the video submitted will need to be in focus and clear.
The final step is to upload this video to a free video hosting site. We recommend using either Youtube.com or Wetransfer.com and then forward the link to us by email.

For iPhones / iPads

Display the devices IMEI clearly. Wait 5-10 seconds for us to be able to read the IMEI on screen. To find a devices IMEI type *#06#.
If present on the device, show the carrier logo. This is the network the device is currently locked to.
Show the current IOS installation. This can be found by going into the iPhone settings.
With the same device, insert a different or new SIM card. This SIM card must be a SIM from a different carrier than the one the device is locked to.
Wait 5-10 seconds again for us to see and read the message displayed. This must be clear and unobstructed in the video.
Enter the code provided by the network server. Do this slowly so we can follow and make sure the code being entered is the same as the one provided. This must be clear and unobstructed in the video.
If an error message appears, wait 5-10 seconds so we can see and read this message. This must be clear and unobstructed in the video.
The video must be clear and unobstructed of objects or images that might make viewing the process difficult. To be properly reviewed the video submitted will need to be in focus and clear.
The final step is to upload this video to a free video hosting site. We recommend using either Youtube.com or Wetransfer.com and then forward the link to us by email.

For safety and security reasons. We can not open on a file sent directly to us by the general public or by a customer. By using a third party video hosting site we reduce the risk of viruses or malicious software. Our protection is very important.

8. In regards to sending video proof. If a customer complaint about their iPhone/iPad and they are unable to send video proof. Then we can only accept an Apple GSX Check report performed on our Server. We cannot accept a GSX report from a company different from ours.

If the GSX report shows that the device is still locked to its original carrier, this will qualify for our money back guarantee. We will refund the full amount paid to the customer.
If the performed GSX report shows a different carrier from the one purchased, or is Unlocked then we the claim or complaint will not be accepted.

We allow customers up to 7 days to claim a refund from the initial order completion email. We take no responsibility for late emails if the provided email address is wrong. It is the customers responsibility to check that all provided information is correct.

9. Depending on the type of unlock needed, we may display special instructions. This may include information for that network, country or device type. It is the customers responsibility to follow these instructions as they are shown. Speedy Unlocks reserves the right to refuse a refund request if failure to follow any instruction has resulted in a wrong unlock code. We can not be held liable for a customers failure to read the instructions laid out to them.

10. It is every customers responsibility to properly check if they are able to enter an unlock code into their device before purchase. To check this a customer will need to insert a SIM card that is different from the network they are locked to. Upon insertion of a new SIM, the device will show an unlock prompt if it needs an unlock code.

By ordering an unlock code, the customer is informing Speedy Unlocks that they know the correct unlock procedure for their device.
If a customer has a doubt about this then we urge them to contact us first at admin@speedyunlocks.com.

11. Speedy Unlocks will not investigate or refund any claims after 7 days from the order delivery date. This is the date from which we send the customer their unlock code by email. Video proof provided after this 7 days will not be reviewed. Any refund claims will also not be reviewed. It is the customers responsibility to reach out in a timely manner about their unlock.

12. Entering a wrong code too many times on a Samsung device may give a “Device Freeze” message. In this instance we urge all customers to email us at admin@speedyunlocks.com before purchasing. Devices that present this will require a different unlock from the ones provided by us. If Speedy Unlocks is not made aware of this before hand, then all codes provided are not guaranteed to work. If this is the case we may not be able to refund that order depending on the conditions set up by the supplier.

13. Customers and users agree that Speedy Unlocks can change any unlock pricing without prior notice. We will only refund the amount the customer has paid for an unlock.

14. Speedy Unlocks reserves the right to add and remove products at any time without giving prior notice. If a product/s is removed after a customer has bought we will do what we can to fulfill that customers order.

15. We urge customers to not resubmit an IMEI that we have previously refunded. Unless our customer service has told a customer that this is okay. Doing so otherwise would be a waste of our time as well as the customers.
If an IMEI we have refunded before is resubmitted to our site without our prior consent and instruction, it will not be processed and will be exempt from our money back guarantee.

In this instance a customer orders at their own risk.

16. It is the customer or users sole responsibility to provide Speedy Unlocks with correct and up to date information pertaining to their device.

Speedy Unlocks cannot be held liable for a customer or user providing incorrect or false information. We ask for very little information so we hope any customer or user would check this before submitting.
We reserve the right to provide refunds for any order that meets this criteria. All information provided to Speedy Unlocks is strictly confidential and will not be sold. A customer can ask that we delete information on them at any time. We do however keep record of order transactions for our own protection. Our payment gateways also do this.

Customers may request a refund at any time but that does not mean they will qualify for a refund. By providing false or incorrect information to Speedy Unlocks at any point, you do so at your own risk.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Speedy Unlocks, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Speedy Unlocks and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 19 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at admin@speedyunlocks.com.

Speedy Unlocks